Политика за поверителност

We do not collect personally identifiable information unless you voluntarily provide it. Когато се свържете с нас. By email, through a booking form or through social media. Ние събираме информация, която решите да споделите. Това може да включва:

• Данни за контакт: Вашето пълно име, имейл адрес и телефонен номер
• Документи за пътуване и самоличност: Паспортни данни, националност и дата на раждане. Изисква се за разрешителни за паркиране и резервации
• Информация за здравето и диетата: Medical conditions or dietary preferences that affect your trip. Shared only with directly involved service providers
• Информация за плащане: Обработено сигурно чрез процесори на трети страни; ние не съхраняваме данни за карти на нашите сървъри
• Комуникации: Messages, enquiries, and feedback you send us via email, WhatsApp, or live chat

If we process your personal information based on your consent, you may withdraw that consent at any time by contacting us at info@haventrails.com.

The information we gather is used for the following purposes:

Direct communication is an integral part of our service. We may periodically send communications to your email, WhatsApp, or other contact channels concerning:

• Products or services you have acquired or enquired about through our website
• Updates on your existing booking, itinerary changes, or important travel information
• New tours, safari packages, promotions, or destination guides we believe may interest you
• Seasonal travel recommendations and newsletter content (with your consent)

You may opt out of marketing communications at any time by replying "Unsubscribe" to any email or by contacting us at info@haventrails.com. Transactional communications related to confirmed bookings cannot be opted out of during active trips.

Preserving the security of your personal information is of the utmost importance to us. We employ reasonable technical, administrative, and physical safeguards to protect personal information within our organisation, including:

• Криптирани комуникации: Emails and online forms use industry-standard encryption
• Контрол на достъпа: Personal data is accessible only to staff who require it to fulfil your booking
• Сигурна обработка на плащанията: All financial transactions are handled by PCI-DSS compliant third-party processors
• Минимизиране на данните: We collect only the information necessary for the purpose disclosed

Нашият уебсайт и услуги може да включват функции за социални медии от платформи на трети страни, включително Facebook, Instagram, TripAdvisor и YouTube. Тези функции могат да:

• Collect your IP address and the pages you visit on our website
• Set a cookie to enable the feature to function properly
• Record your interactions (likes, shares, comments) on our content

Social media features and widgets are hosted either by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company that provides them, not by this policy. Haven Trails Adventures is not responsible for the data collection practices of third-party social media platforms.

We currently utilise third-party payment processors to handle all financial transactions. Когато правите плащане:

• Your payment information is collected directly by the processor, not by Haven Trails Adventures
• The processing of your payment is governed by the third party's own privacy policy and security standards
• A При плащане с кредитна карта се прилага допълнителна такса от 3,5%.; банковите преводи не носят допълнителни такси
• All transaction fees are the responsibility of the client

Ние нямаме контрол върху и не носим отговорност за събирането, използването или разкриването на вашата лична информация от трети страни, обработващи плащания.

Тази Политика за поверителност не покрива и Haven Trails Adventures не носи отговорност за поверителността, информацията или други практики на трети страни. Including third-party sites or services linked from our website. The inclusion of a link on our website does not imply endorsement by Haven Trails Adventures.

Ние не носим отговорност за правилата за събиране, използване и разкриване на данни на други организации, включително, но не само, Facebook, Apple, Google, Microsoft, Zoho, TripAdvisor и всеки друг разработчик на приложения, платформа за социални медии или доставчик на операционна система.

In delivering our products and services, we engage various third-party vendors who may directly or indirectly collect information from you. These include, but are not limited to, analytics platforms, advertising partners, and booking management tools.

For details on how each third party handles your personal information, please review their respective privacy policies. To request our current third-party vendor list, please email us at info@haventrails.com.

When you browse our website, we automatically collect and store the following anonymous technical information:

• Дата и час на достъп до уебсайта
• Посетени страници и прегледано съдържание на нашия сайт
• The URL of any referring website if you arrived via a link
• Browser type, operating system, and device information
• General geographic location (country/region level, not precise location)

This aggregated, anonymised information is used exclusively to enhance the usefulness of our website. Helping us understand visitor numbers, identify technical issues, improve site structure and ensure overall website security. It is not linked to any personally identifiable information.

We may occasionally be required to access, preserve, and/or disclose personal information when required by law. This includes situations where Haven Trails Adventures has a good-faith belief that disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights and property of Haven Trails Adventures
• Safeguard against misuse or unauthorised use of our services
• Protect the personal safety or property of our guests, staff, or the public

As our business evolves, we or our affiliates may engage in mergers, acquisitions, or asset sales. In such transactions, personal information may be transferred as part of the business assets. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Вашата информация може да бъде съхранявана и обработвана във всяка държава, където поддържаме съоръжения или операции, включително извън държавата ви на пребиваване. Използвайки нашия уебсайт, вие се съгласявате с това.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Достъп: Request a copy of the personal data we hold about you
• Корекция: Request correction of inaccurate or incomplete information
• Изтриване: Request deletion of your personal data, where no legal obligation requires us to retain it
• Възражение: Object to processing of your data for marketing purposes
• Преносимост: Request your data in a structured, commonly used, machine-readable format
• Оттегляне на съгласието: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at info@haventrails.com. Ние ще отговорим в рамките на 30 дни. Моля, имайте предвид, че когато вашият акаунт стане неактивен, вашата информация може да остане в нашите електронни системи и може да не бъде незабавно заличена.

Тази Политика за поверителност може да бъде изменяна от Haven Trails Adventures по всяко време и без предварително известие, единствено чрез актуализиране на тази политика на нашия уебсайт. Препоръчваме да го преглеждате периодично. Any amendments will take effect 30 days after being posted, unless circumstances necessitate immediate implementation. Your continued use of our website after changes are posted constitutes your acceptance of those changes.