Terms and Conditions

Terms and Conditions

Acceptance of Terms

Welcome to Haven Trails Adventures, where your extraordinary journey begins. By using our services and booking a tour with us, you agree to be bound by these terms and conditions. Please take a moment to read through these terms carefully before proceeding.

Booking and Payment

We're excited to have you on board for your dream adventure. To secure your reservation with Haven Trails Adventures, we require a deposit. The deposit amount will be communicated during the booking process and varies depending on your chosen tour package. Please keep in mind that your tour dates are not confirmed until we receive this deposit.

Our flexible payment options include credit card payments, bank transfers, and other online payment platforms for your convenience. Once your deposit is received, your booking is considered confirmed.

Cancellation and Refund Policy

Life can be unpredictable, and we understand that your travel plans may change. Our cancellation policy aims to strike a balance between flexibility and fairness. Specific details regarding cancellation deadlines, associated fees, and refund eligibility will be provided during the booking process.

In cases of unforeseen circumstances, force majeure events, or other exceptional situations that may require modification or cancellation of a tour, we are committed to providing you with suitable alternatives or refunds whenever possible.

Changes to Tours

At Haven Trails Adventures, we prioritize your safety and comfort above all else. While we make every effort to adhere to our tour itineraries, we acknowledge that unforeseen circumstances can arise. Therefore, we reserve the right to make changes to tour itineraries, accommodations, or transportation for reasons of safety or operational requirements. These changes are made to ensure your safety and enhance your overall experience.

We will make reasonable efforts to inform you of any significant changes before your tour begins, keeping you well-informed and prepared for your adventure.

Travel Insurance

Your well-being is important to us. We strongly recommend that all travelers have adequate travel insurance to cover unexpected events, including trip cancellations, medical emergencies, lost luggage, and more. Travel insurance provides you with peace of mind and financial security while exploring the world with us.

Privacy and Data Protection

At Haven Trails Adventures, your privacy is paramount. We collect and handle your personal information in accordance with our Privacy Policy, which outlines how we safeguard your data, your rights, and our commitment to protecting your privacy.

Liability and Responsibility

Safety is our top priority. While we strive to make your journey with us enjoyable and memorable, we must emphasize the importance of your cooperation in maintaining safety throughout the tour.

We are not liable for personal injury, property damage, or other losses that may occur during the course of your tour, except where such liability cannot be excluded by law.

It is crucial for participants to take responsibility for their own health and safety. We kindly request that you follow the instructions of our experienced guides and adhere to all safety precautions. By doing so, you can fully enjoy the beauty of your chosen destination with peace of mind.

Governing Law

These terms and conditions are governed by the laws of Tanzania. In the event of any disputes, they shall be subject to the exclusive jurisdiction of Tanzanian courts.

Thank you for taking the time to familiarize yourself with these terms and conditions. If you have any questions or need clarification on any aspect of these terms, please do not hesitate to contact us. We look forward to embarking on an unforgettable adventure with you