Privacy Policy

We do not collect personally identifiable information unless you voluntarily provide it. When you contact us — by email, through a booking form, or through social media — we collect information you choose to share. This may include:

• Contact details: Your full name, email address, and phone number
• Travel & identity documents: Passport details, nationality, and date of birth — required for park permits and bookings
• Health & dietary information: Medical conditions or dietary preferences that affect your trip — shared only with directly involved service providers
• Payment information: Processed securely via third-party processors; we do not store card details on our servers
• Communications: Messages, enquiries, and feedback you send us via email, WhatsApp, or live chat

If we process your personal information based on your consent, you may withdraw that consent at any time by contacting us at [email protected].

The information we gather is used for the following purposes:

Direct communication is an integral part of our service. We may periodically send communications to your email, WhatsApp, or other contact channels concerning:

• Products or services you have acquired or enquired about through our website
• Updates on your existing booking, itinerary changes, or important travel information
• New tours, safari packages, promotions, or destination guides we believe may interest you
• Seasonal travel recommendations and newsletter content (with your consent)

You may opt out of marketing communications at any time by replying "Unsubscribe" to any email or by contacting us at [email protected]. Transactional communications related to confirmed bookings cannot be opted out of during active trips.

Preserving the security of your personal information is of the utmost importance to us. We employ reasonable technical, administrative, and physical safeguards to protect personal information within our organisation, including:

• Encrypted communications: Emails and online forms use industry-standard encryption
• Access controls: Personal data is accessible only to staff who require it to fulfil your booking
• Secure payment processing: All financial transactions are handled by PCI-DSS compliant third-party processors
• Data minimisation: We collect only the information necessary for the purpose disclosed

Our website and services may incorporate social media features from third-party platforms, including Facebook, Instagram, TripAdvisor, and YouTube. These features may:

• Collect your IP address and the pages you visit on our website
• Set a cookie to enable the feature to function properly
• Record your interactions (likes, shares, comments) on our content

Social media features and widgets are hosted either by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company that provides them, not by this policy. Haven Trails Adventures is not responsible for the data collection practices of third-party social media platforms.

We currently utilise third-party payment processors to handle all financial transactions. When you make a payment:

• Your payment information is collected directly by the processor, not by Haven Trails Adventures
• The processing of your payment is governed by the third party's own privacy policy and security standards
• A 3.5% surcharge applies for credit card payments; bank transfers carry no surcharge
• All transaction fees are the responsibility of the client

We have no control over, and are not responsible for, the collection, use, or disclosure of your personal information by third-party payment processors.

This Privacy Policy does not cover, and Haven Trails Adventures is not accountable for, the privacy, information, or other practices of any third parties — including third-party sites or services linked from our website. The inclusion of a link on our website does not imply endorsement by Haven Trails Adventures.

We are not responsible for the data collection, usage, and disclosure policies of other organisations, including but not limited to Facebook, Apple, Google, Microsoft, Zoho, TripAdvisor, and any other app developer, social media platform, or operating system provider.

In delivering our products and services, we engage various third-party vendors who may directly or indirectly collect information from you. These include, but are not limited to, analytics platforms, advertising partners, and booking management tools.

For details on how each third party handles your personal information, please review their respective privacy policies. To request our current third-party vendor list, please email us at [email protected].

When you browse our website, we automatically collect and store the following anonymous technical information:

• Date and time of website access
• Pages visited and content viewed on our site
• The URL of any referring website if you arrived via a link
• Browser type, operating system, and device information
• General geographic location (country/region level, not precise location)

This aggregated, anonymised information is used exclusively to enhance the usefulness of our website — helping us understand visitor numbers, identify technical issues, improve site structure, and ensure overall website security. It is not linked to any personally identifiable information.

We may occasionally be required to access, preserve, and/or disclose personal information when required by law. This includes situations where Haven Trails Adventures has a good-faith belief that disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Protect and defend the rights and property of Haven Trails Adventures
• Safeguard against misuse or unauthorised use of our services
• Protect the personal safety or property of our guests, staff, or the public

As our business evolves, we or our affiliates may engage in mergers, acquisitions, or asset sales. In such transactions, personal information may be transferred as part of the business assets. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Your information may be stored and processed in any country where we maintain facilities or operations, including outside your country of residence. By using our website, you consent to this.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, where no legal obligation requires us to retain it
• Objection: Object to processing of your data for marketing purposes
• Portability: Request your data in a structured, commonly used, machine-readable format
• Withdrawal of consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. Please note that when your account becomes inactive, your information may persist in our electronic systems and may not be immediately expungeable.

This Privacy Policy may be amended by Haven Trails Adventures at any time and without prior notice, solely by updating this policy on our website. We recommend reviewing it periodically. Any amendments will take effect 30 days after being posted, unless circumstances necessitate immediate implementation. Your continued use of our website after changes are posted constitutes your acceptance of those changes.